Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Did you know you can collaborate on customer tickets with people that don't have an eDesk account, such as suppliers or third-party services?…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…